Please note returns, exchanges and refunds will only be accepted on products that are the wrong size or faulty. We do not offer a refund or return policy if you simply change your mind.
If you find the product you ordered is the wrong size or is faulty in someway please return to:
2/31-33 Jack Williams Drive
Penrith NSW 2750
Along with a copy of your paid receipt of purchase and please state if you wish a refund or an exchange for a different size or product of the same value. If an exchange is not available when requested we will issue you with a refund. The buyer is responsible for the cost of the return postage.
Please note if item returned is part of a gift pack, you will only receive a refund or exchange for the value of that item and not the full gift pack, unless the full gift pack is returned.
Please be advised that due to the natural of photography the colour in the photo may vary slightly to the actual item. This in no means is the fault of the supplier and Vickys Handcrafted Designs will not take responsibility for colour variation, nor will returns be accepted for colour variations to photographs.
Please feel free to contact us at any time via email: